Description

• Respond promptly and professionally to customer inquiries via various channels.
• Provide information about products and services while resolving customer issues and complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and address concerns.
• Participate in training sessions to enhance personal and professional growth within the role.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong communication skills in English
• Skills and Competencies: Excellent customer service skills
• Skills and Competencies: Proficient in scheduling and time management
• Qualities and Traits: Problem-solving abilities and a team-oriented mindset
• Skills and Competencies: Familiarity with call center operations and technical skills