Description

• Assist customers with inquiries related to telecommunications services.
• Provide accurate information on products, services, and promotions.
• Resolve customer issues and complaints effectively and promptly.
• Schedule appointments and follow up with customers regarding service issues.
• Collaborate with team members to enhance customer satisfaction and service quality.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English; strong customer service skills; technical skills relevant to telecommunications; ability to problem solve and handle disputes.
• Qualities and Traits: Team player; strong work ethic; excellent interpersonal and organizational skills.
• Responsibilities and Duties: Experience with call center operations is a plus; ability to pitch and close sales effectively; account management skills.